Warranty

What is your warranty policy?

Pre-Owned Machines: Pre-owned Pinball and Arcade Machines newer than 1990 come with a 30 day limited warranty on parts and labor, as well as lifetime phone and/or email support.   For customers outside of Virginia, service is subject to service tech availability in your area.    

New Machines New Pinball and Arcade Machines come with the manufacturer's warranty, if any, and are subject to those terms or limitations. We do NOT offer any additional warranty on new products.

The following products are excluded from any warranty: 

  • Pinball Machines and Arcade Machines made prior to 1990, 
  • Any item being used in a non-residential setting, 
  • Any item used at a rental property, and 
  • Items noted "as is" in the product description. 
  • Coin mechanisms are not included with purchase of machines and are not covered by warranty.

Warranty does NOT cover abuse or misuse on any item and/or on any item that is moved or repaired without authorization by The Pinball Gameroom, LLC.

If you have a question that we have not addressed, please contact us. We will be happy to help you.